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<SlideText><![CDATA[Welcome to the Basic Passenger Rights and Driver Service Responsibilities Course Developed by the Taxicab, Limousine, and Paratransit Association   ]]></SlideText>

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<SlideText><![CDATA[Lesson One: Rights of the Disabled Objectives: Know passenger rights Learn how to practice good customer service with disabled passengers Understand contract service   ]]></SlideText>

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<SlideText><![CDATA[The passage of the Americans with Disabilities Act (ADA) guarantees that people with disabilities will have equal access to goods and services offered to the public.  This includes transportation service such as taxicab rides. ]]></SlideText>

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<SlideText><![CDATA[Customers with disabilities have the right to purchase transportation services from private providers that is equal to the service available to everyone else.  ]]></SlideText>

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<SlideText><![CDATA[While refusal to serve customers with disabilities is a violation of the law and could result in legal action or federal enforcement, another really smart reason to serve customers with disabilities is that it is just good business!    ]]></SlideText>

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<SlideText><![CDATA[There are 54 million people with disabilities in the country, and most rely on or choose to use transportation other than driving a personal vehicle.  Reaching out to this market and providing the service they need is a good opportunity  to expand your business.  ]]></SlideText>

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<SlideText><![CDATA[Select the  Play Video  button to view an example of how a professional driver would treat a passenger with a disability:  Play Video ]]></SlideText>

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<SlideText><![CDATA[Assisting with tasks required to get into and out of your vehicle is considered under the ADA to be  reasonable accommodation.   When performed with patience and a smile, you increase your chances for receiving tips and gaining  repeat business.   Play Video Watch the driver in the following video. Does he treat the passenger with respect?   ]]></SlideText>

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<SlideText><![CDATA[When you ask,  Does he treat the passenger with respect?     The answer is  No, this driver did not treat his passenger with respect.    Play Video How should a disabled passenger be treated? Watch the following video to find out.  ]]></SlideText>

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<SlideText><![CDATA[Some trips for people with disabilities are purchased on their behalf by a social service or medical agency.       They could be buying individual trips or they could be contracting for service with you or your company to provide a certain number of trips each month.  In this case, the service to be provided is defined in the contract.  ]]></SlideText>

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<SlideText><![CDATA[You have completed Lesson One.   You may select the  Review Lesson One  button to review or select the  Lesson One Quiz  button to take the quiz.   Review Lesson One Lesson One Quiz (Note: selecting the  Review Lesson One  button will take you back to the beginning of the lesson) ]]></SlideText>

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